Cutloose

Support

Questions, account or data requests: cutloose.app@gmail.com

A person reads every message, usually within two working days. Say which iPhone and iOS version you're on if it's about the app misbehaving, and whether the phone was propped or handheld if it's about a recording. Or use Send feedback in the app's Settings: it includes those details for you, and you can attach the attempt in question.

Contact

Getting a clean take

• One recording per problem: tap record when you get on, leave it running through every burn, stop when you move on.
• Prop the phone with the whole problem in frame, from the start holds to the top. Leaning it on a bag or a mat edge works.
• If a friend films handheld, the app will ask for one photo of the wall afterwards to read the route.
• Every call can be changed on the take card: tap an attempt to flip sent and not yet, or Fix the cuts if a burn was split wrong.

Delete your account

In the app, open Settings, then Account, then Delete account & data. That deletes your account and the data tied to it from our servers at once, and wipes the app's recordings and log on the phone. It cannot be undone. The Privacy Policy lists the few things that remain, such as shared wall models with your id removed.

Can't open the app? Email cutloose.app@gmail.com and we'll delete it for you.

Your data

Ask for a copy of what we hold about you, or for a correction, at cutloose.app@gmail.com. We answer within 30 days.

Report a wall

Every wall has Report this wall on its page in the app. Use it for a scan that isn't a wall, is at the wrong gym, shows someone who didn't want to be filmed, or is a duplicate. We aim to act within 24 hours. If you appear in a wall model and want the photos removed, email cutloose.app@gmail.com.

Purchases

Cutloose Studio is billed by Apple. To cancel, open the Settings app on your iPhone, tap your name, then Subscriptions. For a refund, use reportaproblem.apple.com. On a new iPhone, use Restore purchases in the app.

Privacy

How we handle data: the Privacy Policy. The rules: the Terms of Use. Privacy requests: cutloose.app@gmail.com.