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Cutloose

Terms of Use

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These terms are the deal between you and Arcane Forge Technical Solutions Inc. ("we", "us") for the Cutloose iPhone app and the website at cutloose.dev and its email list. They are short on purpose. The parts that matter most are that climbing is dangerous and Cutloose is not safety equipment, that what the app works out automatically can be wrong, and that wall scans you make join a record shared with your gym.

The agreement

By installing or using Cutloose you agree to these terms and to our Privacy Policy, which explains what the app collects and is part of this agreement. The app is licensed to you under Apple's standard end-user licence agreement; these terms add to it, and where the two conflict, these terms govern as far as Apple's agreement allows. Apple is not a party to these terms, has no obligation to support the app or to handle any claim about it, and may enforce these terms as a third-party beneficiary. You confirm you are not in a country under a United States embargo and not on a United States list of prohibited parties.

Who can use Cutloose

You must be at least 13 years old, or 16 in the European Economic Area and the United Kingdom. If you are under 18, you need a parent's or guardian's permission. One person per account.

Your account

The app makes an anonymous account for you on first launch. It lives on that phone: if you delete the app or lose the phone before you link Sign in with Apple, that account and its synced log cannot be recovered, because nothing ties it to you. Linking Sign in with Apple keeps the same account and lets you sign in on a new phone. Keep your phone secure; what happens through your account is your responsibility. You may delete your account at any time in Settings (see the Privacy Policy for what that does).

What Cutloose does, and doesn't

Cutloose films a problem, cuts the recording into attempts, calls each attempt a send or a fall, reads the route from the holds you touched, logs it all and exports reels. It also builds 3D models of gym walls from scans. All of that is automated and can be wrong: an attempt may be cut short or merged, a send called a fall, a route read on the wrong holds, a wall matched to the wrong one. The app lets you correct every call, and you are responsible for checking anything you rely on. We may change, add or remove features, and we may stop offering the service with reasonable notice.

Climbing is dangerous

Climbing and bouldering can cause serious injury or death. Cutloose is a camera and a logbook, not instruction, coaching, spotting, a route-safety check or safety equipment. It does not assess whether a problem, a landing, a wall or you are safe. Follow your gym's rules and staff, climb within your ability, and see a doctor before strenuous exercise if you have any doubt. Don't let filming get in the way: keep phones, tripods and bags off the mats where people land, don't stand or walk under climbers to get a shot, and never let the app distract you on the wall. You climb at your own risk and accept the inherent risks of the sport. Nothing in this section excludes liability that the law doesn't let us exclude.

Filming

Film only where the gym allows it, and follow its rules on photography. Respect the people around you: don't film anyone who objects, don't deliberately film children who aren't yours, and point the camera at the wall when you scan it, not at the people on it. What you record is your responsibility.

Your content

Your recordings are yours. They stay on your phone unless you turn on Backup, which keeps a private copy of your clips for you alone to restore. Three things you make do reach us and other climbers: wall scans (the photos and the 3D model, panorama and wall images built from them), the wall names you type, and gyms you add to the directory (name, address, pin). Route photos reach us but no one else.

For all of that you grant us a worldwide, non-exclusive, royalty-free licence to store, process (including building and rebuilding 3D models), back up, display to other Cutloose users at that gym, and use to improve route and wall detection. The licence ends for your raw scan photos and route photos when you delete your account or they are deleted, except backup copies for up to 30 days; it continues for the shared wall models, panoramas and images, wall names and gyms, which stay in the gym's record with your identity removed, because other climbers' logs are built on them. You confirm you have the right to upload what you upload, including the gym's permission to photograph its walls, and that it doesn't infringe anyone's rights. We may remove or alter any of it (merge duplicate walls, fix a name, rebuild a model) without notice. If you send us feedback, we may use it without owing you anything.

Community rules

Other climbers see the walls you scan and the names you give them. So: scan real climbing walls at the gym you say they're in; name them the way the gym does; don't upload anything that is offensive, that targets a person, that shows someone who didn't want to be filmed, that you don't have the right to share, or that isn't a wall; don't add fake gyms or wrong addresses; don't try to game the record, impersonate anyone, or interfere with the app, its servers or other people's accounts; don't scrape, reverse engineer or get around the app's limits or paywalls; don't use Cutloose to break any law.

Reports and moderation

Every wall has Report this wall on its page in the app, for walls that aren't a wall, are at the wrong gym, show someone's face or private space, are duplicates, or anything else. You can also email cutloose.app@gmail.com. We review reports and aim to act within 24 hours: a reported wall can be hidden while we look, and we can remove scans, rename or remove walls, restrict an account's uploads or close an account. If your content is removed, you can write to us to ask why and to object. Repeated or serious breaches end your account.

If you believe something in Cutloose infringes your copyright, email cutloose.app@gmail.com with the subject "Copyright", identifying the work, where in the app it appears, your contact details, a statement made in good faith that the use isn't authorised, a statement under penalty of perjury that you are the owner or authorised to act for them, and your signature. We remove infringing content promptly, pass notices to the uploader, accept counter-notices, and close the accounts of repeat infringers.

Cutloose Studio

Studio is an optional subscription, CAD 59.99 a year or CAD 6.99 a month, with a 7-day free trial on the yearly plan for new subscribers. Apple bills it to your Apple ID; the trial becomes a paid year unless you cancel before it ends, and the subscription renews automatically at the same price until you cancel, at least 24 hours before the end of the current period, in your iPhone's Settings under Subscriptions. Refunds are Apple's to give, at reportaproblem.apple.com. Prices are shown in the App Store in your currency and may change for new periods with the notice Apple requires. When Studio ends, its tools stop at the end of the paid period and nothing in your log is lost. Studio's tools are listed on the paywall; new tools join at the same price as they ship, and we may change or retire a tool with notice.

Refer a friend

The app may offer a referral programme: a code and link you can share, and a cash reward when a friend who joined through it pays for Studio. Its rules, the reward, when it is paid and what we store are in the referral programme terms, which are part of these terms while the programme runs. We may pause or end the programme at any time; what is already owed is paid.

Our property

The Cutloose name, mark, app, designs, text and the way it cuts, calls and builds walls are ours or our licensors'. These terms give you a personal, non-transferable right to use the app and nothing more. Gym locations in the directory include data from OpenStreetMap contributors, under the ODbL.

Other companies' services

Cutloose runs on Apple's platform and uses Supabase, Cloudflare and Backblaze, RevenueCat and others named in the Privacy Policy. Their terms apply to their parts, and their outages are not ours to fix, though we'll do what we can.

Ending things

You can stop at any time by deleting your account in Settings. We can suspend or close your account if you break these terms, if the law requires it, or if we stop the service, with notice where we reasonably can. The sections on climbing risk, your content (for what stays), our property, warranty, liability, disputes and general terms survive.

No warranty

Cutloose is provided "as is" and "as available". To the extent the law allows, we make no promises that it will be accurate, uninterrupted, error-free or fit for a particular purpose, and we disclaim all implied warranties. Some places don't allow some of these exclusions, so some may not apply to you; if you are a consumer in the EEA or the UK, your statutory rights are not affected.

Liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive losses, lost data or lost profits, and our total liability for anything to do with Cutloose is limited to the greater of what you paid us in the twelve months before the claim and $100. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or for anything the law doesn't let us limit.

Disputes

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. If you have a problem, write to cutloose.app@gmail.com first; we'll try to sort it out within 30 days. If we can't, any claim goes to the courts of Ontario, and both of us agree to their jurisdiction, except that either of us may bring an eligible claim in small-claims court where you live. Each of us may bring claims only on our own behalf, not as a class or representative action, to the extent the law allows. If you are a consumer in the EEA or the UK, you keep the right to bring claims in, and under the law of, the country where you live.

This website

You may read and share cutloose.dev. Don't try to break, overload or get around its security, and don't use it to break the law. If you join the email list, sign up only with an address you own; we'll send one email right away and one when the app is out, as the Privacy Policy describes, and you can unsubscribe at any time. Joining the list doesn't reserve anything or promise a release date. Release timing shown on the site is our plan, not a promise.

Changes

We may update these terms. The date at the top shows when they last changed; for a change that matters the app will tell you before it applies. Using Cutloose after a change means you accept it. Changes to Studio's price go through Apple's own notice and consent.

General

These terms and the Privacy Policy are the whole agreement between us about Cutloose. If a part is unenforceable, the rest stands. We can assign this agreement to a successor of the business; you can't assign it. Not enforcing a term isn't waiving it. We're not responsible for failures caused by things outside our reasonable control.

Contact

Arcane Forge Technical Solutions Inc.
23 Edgewood Ave, Unit 104
Toronto ON M4L 3G8
Canada
Phone: +1 647 685 5522
cutloose.app@gmail.com